Frequently Asked Questions

Orders can be cancelled or changed within 24 hours of order placement by sending an e-mail to [email protected]. Please reference the order ID in your email.

To initiate a return process within 12 months of purchase, please reach out to [email protected] and request a Return Material Authorization Number for the products you intend to return. Responsibility for return freight charges will be determined upon receipt of the request.

ILC Dover applies a 20% restocking fee for all returned products.

All materials being received by our Warehouse will be subject to inspection for compliance within the criteria specified our return policy and to check suitability of returned parts for restocking / resale.

The returned goods must be identified with the Return Material Authorization Number, including full name and address of the company, contact person and list of items by part number with description, and quantity to be returned.

Material returned without an authorization number or not included in the authorized list will be shipped back to the returnee at their cost.

Any items found to be unfit for resale will be rejected and, following notification, the rejected items will be held for a period of 30 days. If disposal instructions are not received by the end of this period, the items will be scrapped. ILC Dover will not be liable to compensate for any item so scrapped.

Minimum Order Policy: A minimum order value of $500 applies to all orders.

You can review our seller terms and conditions on this link: https://www.ilcdover.com/terms-conditions/

Our preferred shipping supplier is Fed-Ex ground shipping.

Orders are shipped within 5-7 days after order receipt.

We accept Credit Card payments from most major card networks.

The website permits the customer to specify their tax exemption status for each order. In case of tax exemption a copy of the certificate is to be submitted following the order to [email protected]